Complaints Process

The 10 Deserts Project is committed to ensuring that its team and project partners act fairly and in a professional manner at all times.

The project team will treat all complaints as confidential.

The project has adopted the Complaints management policy to ensure that we have a fair process for handling complaints.

Any person can make a complaint by taking the steps outlined in the Complaints management procedure

Complaints can also be submitted via The Enquiry and complaints form which can be found on our Contact page.

The 10 Deserts Project complaints flowchart provides an overview of the complaints management process.

Complaints excluded from this procedure include:
(i). matters of a contractual nature – these are to be dealt with under the terms and conditions of any relevant contract
(ii). matters related to any memorandum of understanding (MoU) – these are to be dealt with under the dispute resolution clauses in the MoU
(iii). staff/employee grievances – these are to be dealt with under the relevant organisation’s human resource policies and procedures

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